2 YEARS ago I paid a very well-known artist on DeviantArt to draw me a commission. The first time he delivered it within a month and I was very happy with it, so I paid him to draw me another commission for the cover of my second book. I paid 300 euros back then (which was all the money I had at the time) and hoped that the commission would be delivered fast just like the previous one. I received the basic sketch within the first week so I was very happy with the poses and told him he could continue with it. I never received anything after that.
I have sent him multiple e-mails through the past 2 years (Yeah, YEARS), asking for my commission, but it's like he comes up with an excuse every time of why he didn't finish it yet (ex: "I was sick! I was at a convention! I was on vactation! This is my wife replying, my husband is sick again!" etc.). In the first year I've been patient, and told him it's ok and that I'd wait longer, but now the second year has passed. He keeps telling me things like "I sent it to you a while ago. Did you get it?" while my postbox remains empty and things like "I'll send it to you tommorrow" and I still didn't receive it. While he IS posting his own artwork on DeviantArt regulary, so it means that he's still very active. The past few months I have told him I was very dissapointed, but he kept delaying my commission anyway. Recently I've been e-mailing him and told him that I had the feeling that he wasn't going to deliver my commission anymore and requested a refund. Once again he wrote back "I'm sorry, I'll really send it tommorrow!" but yet again, nothing. I sent him more e-mails requesting a refund, but he ignores them.
I understand if he doesn't feel like drawing commissions (after all: it's much more fun to draw what you want instead of being told what to draw) but if he feels that way, he shouldn't have taken my commission or at least refund me my money. I paid via Western Union, so I can't get the money back that way.
So does DA have something to protect artists from this? I feel really bad about writing this because he's been very kind to me in other ways and I totally didn't expect this from one of the most famous DA artists (which is why I didn't name him - I don't want to harm his good reputation) but this is really going too far in my opinion.